Good Customer Service Archive

We’re investing £1.5m in our digital future…

We’re always working on innovative solutions to create a smooth and effortless experience for all of our customers. We’ve recently committed to investing an additional £1.5m in our digital future, allowing us to focus

Keeping Things Simple

Life can be busy. With crazy schedules and ever-growing responsibilities, it can often be hard to find some ‘me time’. Fret not, as it’s ‘National Simplify your Life’ week.

Celebrating International Women’s Day at Spark

Today is International Women’s Day. A day dedicated to celebrating the social, economic, cultural and political achievements of women around the globe. Shouldn’t this be every day, I hear you ask? Well, at Spark

Spark chalks up fewer complaints and faster resolution once again…

On 2nd March, Ofgem published its latest quarterly complaints data covering Q4 2016. Performance across the industry has improved with 32% fewer complaints being logged by suppliers. In a complex industry with a poor

You’re in safe hands with Spark Energy (and we are with Macquarie!)

You’re in safe hands with Spark (and we are with Macquarie!) If you’ve read about GB Energy ceasing trading this weekend and are alarmed…don’t be. We’ve been around since 2007 and buy energy for