Customer Service Archive

Celebrating International Women’s Day at Spark

Today is International Women’s Day. A day dedicated to celebrating the social, economic, cultural and political achievements of women around the globe. Shouldn’t this be every day, I hear you ask? Well, at Spark

Spark chalks up fewer complaints and faster resolution once again…

On 2nd March, Ofgem published its latest quarterly complaints data covering Q4 2016. Performance across the industry has improved with 32% fewer complaints being logged by suppliers. In a complex industry with a poor

You’re in safe hands with Spark Energy (and we are with Macquarie!)

You’re in safe hands with Spark (and we are with Macquarie!) If you’ve read about GB Energy ceasing trading this weekend and are alarmed…don’t be. We’ve been around since 2007 and buy energy for

Stay Energy Safe

Did you know, dodgy energy meters and energy theft costs the public £440 million every year? But what do we mean by a ‘dodgy meter’?

The Academy – Raising the bar at Spark

At Spark, we’re committed to offering our customers a genuinely excellent customer experience. That’s why we’re excited to have completed work on our new staff training facility – The Academy.