We’re always working on innovative solutions to create a smooth and effortless experience for all of our customers.
We’ve recently committed to investing an additional £1.5m in our digital future, allowing us to focus on building the best possible platforms and supporting tech for our 275,000+ customers. It doesn’t matter whether you’re a new or existing customer; as the home move experts, we’ve got the tools to make managing utilities a whole lot easier.
We’ve spoken to our customers and are delighted to be able to step up and meet their need for self-serve platforms, allowing them to manage their utilities and essential home services at a time and in a place that suits them.
Here are some examples of the exciting tools we’ll be launching in the next month or so:
Introducing Ami, our new digital assistant
Spark customers now have access to service support 24/7, 365 days a year, with a little help from Ami – our assistant chatbot – the next step in digital self-service.
Ami can help you with routine tasks such as taking a meter reading, updating your account and letting you know your balance. This clever bot is able to take a payment and set up an online account – at any time, on any day, with no waiting around!
We’re always looking for ways to improve our service – so, our digital assistant can help out with a more routine requests, and our customer team can focus on supporting people with more complex enquires.
This is only the beginning; we’re already working on Phase 2, which will include the ability to set up a Direct Debit and provide smart customers with their unique top-up codes if they’ve been lost, to name just a few.
Swift payg – Pay anytime, anywhere
We didn’t like the thought of our customers running to the shop in the rain, or more recently, snow, to top-up their meters. So, we came up with a simple solution… A brand new payg top-up app, called Swift, which allows you to top-up at the tap of a button – anytime, anywhere.
Prepayment customers can download our app today. It’s free and once registered, all payment information and unique top-up numbers are stored – so next time our customers can top up in seconds.
Take the hassle out of topping up:
- Top up with a few simple taps
- See account details.
- Add a new payment cards to account .
- Keep track of previous top ups.
Coming soon – TILI, our digital home move assistant
We’ll be launching our digital home move assistant in April 2018, which is set to revolutionise the experience of establishing basic utilities and home service essentials. In just 10 taps and three minutes, customers will be able to set up council tax and water accounts for their new home, select the best energy tariff for them and order broadband and other services to be live when they arrive.
Not only are we investing in new digital technology, we’re also committed to updating our existing platforms – the feedback from our customers on our recent My Account system upgrades has been awesome and they’ve really helped us shape changes to meet their needs.
Keep watching this space for more exciting news and updates.
If you want to learn more about these new innovations, or find out if you could save by switching to Spark, visit our website today.