Direct Debits explained – how we look after you and your payment amount

To DD or not to DD – that is the question. Many people wonder if it’s worth switching to Direct Debit. The answer, in short – yes, of course! Paying by Direct Debit is our cheapest way to pay. But what happens if your energy usage changes? Or if you’re paying too little or too much?

Energy doesn’t have to be confusing, and paying for it even less so, so we’ve put together the following information to run you through some of our DD ‘Did You Knows’.

DID YOU KNOW?

  • We set your monthly Direct Debit payment based on the information we have for the energy use in your home. Even if you’ve just moved in, we can work out how much energy you’re likely to use based on historical usage in your house.
  • We’ll run a Health Check on your account in the first three months to make sure you’re paying the right amount. We’ll look at your account every three months after that to keep your payments on track. If anything needs to change, we’ll give you at least 10 days’ notice so there are no nasty surprises.
  • Your Direct Debit amount can change for different reasons. For example, your meter readings could be higher or lower than we estimated, or you might not have been paying enough to cover your usage. You might also need to increase your monthly amount to reduce any outstanding balance. Whatever the reason, we’ll break it down and provide you with an accurate figure based on all the information we have to hand.
  • You can help to make sure that you’re paying the right amount by giving us monthly meter readings. This helps us to spot any changes early, so we can get things back on track straight away.
  • Every three months you’ll receive an account statement so you can keep on top of how much energy you’ve been using and what you’re spending. We’ve designed our statements so that the information we send you is easy to understand and you know exactly what you’re paying. Your energy statement explained.

Don’t forget, winter is coming! So, if you have any questions about our Direct Debit payment method, or would like more helpful information about this service, please visit the FAQs section of our website.

Remember, if you’re worried about making your Direct Debit payments it’s really important that you talk to us – we’re here to help. Find out more.

Stay smart, and keep cosy with Spark and Direct Debit.

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