Brand Spark-ing New – A New Look From Your Energy Company

Spark EnergyYou’ve probably noticed a few changes around here. As part of our Customer Promise, we’ve looked at how we communicate with you and what we can do to make it easier and better to be a Spark customer. We’ve also given our brand a whole new look and feel.

What’s changing

How we talk

We won’t baffle you with jargon or hide behind the small print. Instead, we’re open and honest about what we do and how we do it and you won’t find us sending you overly long letters just for the sake of it.

Which means that whether it’s your bill or a letter, our website or one of our friendly UK-based advisers, you can expect to find us talking in the same way.

What we send

Talking of bills, letters and emails, you’ll see that we’ve given these a facelift too. They’re a really important part of our brand but we’ve done more than just make them look good.

We’ve looked at the information we give you and made it clearer to understand through plain English and a much more logical design.

This means that you’ll find everything you need to know about the energy you use on your new look bill.

Our website

We’re still at sparkenergy.co.uk but we think our new website is a big improvement on what went before. Our refreshed My Account area lets you look after your energy the way you want to.

You can:

• Switch your tariff

• Submit a meter reading

• Sign up to pay by Direct Debit, pay your bill online or top up whenever you need to

• See all your bills

• Change your contact details

• And chat to us live, we’re just a click away

And we’ll be launching the new Spark Energy app this year, letting you manage your energy on the go with all the tools of our full site in one pocket-ready place.

What’s not changing

Spark as your supplier

Whilst we’ve given ourselves a bit of a facelift, we’re still the ambitious and growing energy supplier you know us to be. All our details are the same – you can still reach us on 0845 034 7474 (or 0333 321 4022, our mobile friendly number), you can still find us in Selkirk and all our bank details are the same so you don’t have to change a thing.

The way we bill

You’ll still receive your bills showing the amount of energy you’ve used and how to pay your balance. If you’re a PAYG Saver customer, we send you an annual statement of everything you’ve topped up.

The only thing that’s changed about the way we bill is the way it looks – they’re clear, straightforward and easy to read.

Our Customer Promise

We think good things come in small packages and because we’re independent, we can put you first. We work hard to keep you happy and know that you’re much more than just a number.

With us, there’s less talk, more action and someone at the end of the line when you call or online when you click.

Our Big 6 Guarantee

We think good things come in small packages and because we’re independent, we can put you first. We work hard to keep you happy and know that you’re much more than just a number.

So why not take a tour of the new look sparkenergy.co.uk or get in touch with us on Twitter or Facebook and let us know what you think.

You’ve probably noticed a few changes around here. As part of our Customer Promise (add link), we’ve looked at how we communicate with you and what we can do to make it easier and better to be a Spark customer. We’ve also given our brand a whole new look and feel.

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