Tracy Houlihan joined Spark Energy at the beginning of August to become our new Director of Operations and Service. She will be a major asset to the company, bringing with her 12 years of experience in the utilities industry.
Her wealth of experience spans senior Sales/Operations management roles for Npower/ Independent Energy, to being part of start-up B2B electricity supply company, Electricity4Business. She has played a key role in implementation and planning processes to grow operations teams to work efficiently, and achieve high levels of service delivery.
Over the coming months, Tracy will be working closely with the Billing, Customer Service and Service Delivery teams to implement new processes to improve the overall service levels to exceed industry standards.
She will also be working on the rollout of Smart Meters over the next few months. Good luck in the new role, Tracy!